A lot of people have been curious about the partnership established between Bath County and Mikula-Harris. It’s an interesting story that will one day become an extensive case study or white paper. In the meantime, we want to share what we’re doing and the results that are being achieved. This is the first of what will surely be several blog posts on the subject.
It’s definitely a unique relationship. The county basically outsourced most of the functions of the Office of Tourism, including providing strategic and creative direction to the marketing, working closely with the administration on budgeting, and communicating with local tourism partners to build relationships and foster teamwork.
It’s not a typical client/agency relationship, but the stars aligned for this partnership to become possible. As conversations progressed and the agreement began to take shape, I knew in my heart that it was going to be successful — a genuine win-win situation the way we hope every relationship will be. Today, let’s talk about what makes this relationship unique and why it was so perfectly poised for success.
A. Mikula-Harris has experience in Bath County. We knew the brand and some of the key players. We were not starting from scratch. Sure, we had the challenge of re-gaining some lost momentum, but at least there was a solid foundation in place.
B. We often consult with clients on media and advertising plans. In many cases, clients accept some of our counsel and mix in some of their own preferences. In the case of Bath County, the responsibility for developing the plan was entirely on us. Results would rise or fall because of our strategy. We’ll take that any day of the week. We crafted a plan that took advantage of every discount, buy down, cost share, and value-added bonus we could find. We’re delivering maximum bang for the county’s bucks.
C. The creative work is handled much like the media plan. We answer to the county administrator who hired us because we’re experts at what we do. We share ideas accompanied by research and rationale. We’re held to a high standard but in the end we are not being micro-managed. Once again, we’ll take that scenario any day of the week because we’re confident that we’ll get results. So, we have developed new creative work that we believe will be effective AND it’s paired with our media strategy.
D. In addition to tending to details like the media plan, we had the opportunity to step back and view the big picture of where the tourism program is headed. We considered new markets to pursue, new ways to reach people beyond traditional advertising and new ways to form partnerships. We identified a few key areas for growth and launched a couple of new initiatives, including a Motorcycle Rides & Scenic Drives brochure and a consumer e-newsletter.
So, how is it all working out? What kind of results are we seeing? You have probably heard the term “Taking names and kicking butt.” We’re literally taking names and metaphorically kicking butt. The next blog post will analyze some results to date.