Every time we have an initial discussion with a prospective client, we think to ourselves, “how much will we move the needle for them?” Not, “can we?” Or, “is it possible?”

Our expectation is that together, we will achieve some level of advertising or marketing success for the client. That confidence and optimism comes from knowing an undeniable truth — quality creative work inspires people to act and that brings results.

Compelling ads, strategically placed, can generate a lot of inquiries or web clicks. That is definitely an important first step toward success. Turning that response into customers and sustaining it over a long period requires a comprehensive approach. And, creative and consistent brand messaging at each touchpoint.

Here is a fantastic success story of how one brand is making massive strides:

In 2018, Bedford County, Virginia, knew that the tourism marketing world is highly competitive in the mid-Atlantic, and especially in the Blue Ridge Mountains of Virginia. They invested appropriately in research-backed branding, followed by a unique and professional advertising campaign. The goal of the ads was to steer traffic to the website, which had to be both stunning and inspiring. The website encouraged people to request a brochure, which also had to portray the beauty of the county. So, Bedford wisely invested in strong creative work that consistently communicated the brand and guided prospects from awareness to action.

Bedford Virginia Case Study samples

A balanced media strategy, which included print, online, out-of-home, social media, video pre-roll and broadcast, lead to impressive web stats. Page views are great, but that’s not the ultimate goal in destination marketing. Let’s look at some numbers that don’t lie.

The brand campaign and website launched in mid-2019, so the calendar year 2020 set the benchmark. A year later, website traffic doubled. The next year it grew by nearly 40%. Then another 40% in 2023. The site is on track for more growth as 2024 draws to a close.

Destination Bedford Va Website Traffic 2020-2024

Each year, the Virginia Tourism Corporation releases economic impact data for every county and independent city in the Commonwealth of Virginia. The annual report includes direct visitor spending, resulting state and local tax collections, jobs supported by travel, and much more.

Here is a look at spending by visitors from the year before the brand launched through 2023:
Destination Bedford Va Visitor Spending 2019-2024

In 2023, direct visitor spending in Bedford County increased by 13.9% over the previous year, the highest rate in the Virginia Mountains Region, which averaged 7.7%, and outpacing the state’s overall growth of 9.8%. The 2023 Economic Impact Report takes a close look at spending compared to 2019, the year before the COVID pandemic. Travel and tourism spending in Bedford County surpassed pre-COVID levels by 23.8%, once again eclipsing the state overall average of 14.7%.

The report contains economic data for over 130 counties and independent cities in Virginia. Many of them draw more visitors and have more travel-related spending, but only a handful can match the year-over-year increases and the five year track record of growth. There are numerous reasons for Bedford County’s tourism growth. Surely, a high-performing marketing campaign — because of a strong brand and compelling creative work — is a vital contributing factor.

One of my favorite travel magazines arrived in the mail recently. I started to glance through it while I ate lunch. Because of what I do for a living, I enjoy looking at the ads more than most people. A few ads got my attention for different reasons. Note that I will mention the advertiser by name if I love the work and am offering a compliment. If I am using a specific ad for, let’s just say a teachable moment, I will describe it, but not mention the destination.

Today, I saw an ad in a campaign that I had never seen before. It was from the Tennessee state tourism office. For years, Tennessee has been focused on building their brand on music. After all, every region of the state has rich music heritage, from mountain music in the east to Memphis blues in the west and Music City itself, Nashville, in the center. The ad was stunning in its simplicity. It featured a concert photo of a performer on stage seeming to make a connection with a fan in the audience. The image had a Photoshop effect applied so it wasn’t just another concert photo. It was artistic, with a deep red hue. Definitely attention-getting. Then I saw the headline: “Bring your ears to their knees.” The unique look and clever messaging made this ad effective.

Just a few pages later, there was a full-page ad for another destination. This ad featured the destination logo at the top, followed by a grid of small photos. The photos were decent quality. It was not a terrible layout. Below the photos was a paragraph of copy that started with “Visit __…” I’d share more of what it said, but honestly, that is as far as I got. There was no clever concept to the ad. No brand building. Nothing about that page made me think this destination is worth visiting, or even reading to the end of the ad.

Most people would just turn the page and move on to an article or a better ad. Not me. It made me think. To be more accurate, it made me sad and a bit nostalgic. It reminded me of something many of us probably heard every time report cards were issued at school — “not living up to his potential.” To be fair, those nuns who taught at my school were tough and they expected a lot from every student. That ad simply was not living up to its potential, and, as a result, suggests that the destination is doing the same.

Conclusion: Creativity moves the needle. It always has and it always will. It’s an undeniable fact of modern marketing and advertising. Strong brands win. Great advertising in support of strong brands (yes, there is a difference between advertising and branding, which could be the subject of another post) is the difference between success and failure.

It has been awhile since we posted a blog here. We took a brief hiatus, although we stayed busy writing some blog posts for clients. It’s both a pleasure and an honor to be guest blogger for a client, because it gives us a reason to spend time in their community sampling a new restaurant, exploring a new trail or chatting with local business owners. But now, we’re back to sharing our thoughts on our very own blog.

Much has happened since our last post. The UK got a new king; Barbie was a big hit at the box office; and a team not lead by Tom Brady won the Super Bowl. The world continues to spin, and changes and advancements seem to come at light speed. We will be sharing thoughts on many of them.

We will be writing mostly about trends in advertising, branding, marketing and technology in future blogs. For this return to blogging, here are a few quick, random bits:

  • Overtourism is in the news lately, especially in Europe. Venice is charging additional fees to control the flow of visitors. Locals in Barcelona are downright hostile to tourists. Both sides have valid points. Local businesses are reaping the economic rewards, not to mention local governments collecting loads of sales and meals taxes. On the other had, it must be incredibly frustrating for local residents to not be able to enjoy the exceptional quality of life in their own community because they can’t get a table at a restaurant, or find enough square feet to spread a blanket on their overcrowded beach. We have delighted in helping communities expand tourism in recent years, but none have reached the saturation point like Barcelona, where it negatively impacts the community. Honestly, we hope it never happens to our clients. For now, we’re gratified to contribute to the economic growth and prosperity of the places we help promote and hope these places always have a great quality of life without overtourism.
  • From the beginning of modern advertising, the effectiveness of different media and platforms has risen and fallen. Have you noticed the size of your Sunday newspaper, or checked your MySpace page recently? Some people may have thought this would would happen with social media as a marketing tool. Well, they would be wrong. It’s not only still a good tool for reaching consumers, it’s bigger and better than ever. Of course, each brand has to determine which platform is best for them and develop creative ways to communicate with their prospective customers. The bottom line is, every DMO or direct to consumer marketer should make social media marketing a priority.
  • The travel sector has made a remarkable rebound from the depths of Covid a few short years ago. So much so, that tourism is bustling and the competition for travelers is fierce. Now, more than ever, marketers need every advantage they can get. Strong brands. Targeted campaigns. Very high caliber creative messaging. All of these things mattered before, they matter now, and will matter in the future for creating a program that hits on all cylinders.
  • The government procurement process, especially for selecting creative services, is irreparably broken. At its best, it rewards mediocrity. At its worst, it is filled with lies and deception. One thing is certain, it rarely leads to the best outcome for the community. We will have much more to say on this topic in future posts in hopes of starting a state-wide conversation about reforming this ineffective and outdated system.

Some exciting news has been filling my social media feed for the last 24 hours. A new scenic trail will soon run from New Castle to Eagle Rock running roughly parallel to Craig Creek. For those unfamiliar with these small towns, the trail will be just north of Roanoke, Va, in the beautiful Blue Ridge Mountains. This is fantastic news for the Craig and Botetourt counties where the two trailheads will be located. 

As a tourism marketer, two thoughts come to mind.

1. During the announcement of the funding for this new trail, the comparison has been made to the Virginia Creeper Trail. As much as we love the Creeper Trail – we designed a website for the conservancy — perhaps a better comparison would be to the Jackson River Scenic Trail in the Alleghany Highlands. The Jackson River trail runs parallel to, you guessed it, the Jackson River. It features some of the finest scenery on any rail-trail in Virginia. At times riders or walkers enjoy views of the river on one side and fields and distant mountains on the other. The trail’s final segment is under construction right now. When finished it will stretch from Alleghany into Bath County.

2. While community leaders are surely focused on the funding, planning and construction of the new trail right now, we hope they will not take marketing lightly. Thankfully, Botetourt County has the benefit of following the excellent example of another trail that has had a significant impact on economic development — the Upper James River Water Trail. The lesson to be learned is if you build it they will come only works in the movies. The Upper James River Water Trail is certainly one of the most successful examples of a blueway or water trail in Virginia precisely because from the moment of creation the organizers had a plan and funding for marketing. More importantly, they have continued to support it with a modest budget every year since it launched. It doesn’t always take a lot of money, but consistent marketing is crucial to the success of any tourism-centric trail. 

Lately, there is not much on the evening news that puts me in a good mood. This brief mention of tourism in Bath County, however, made our entire team happy. This is what we work for.

Bath County video from WDBJ7

This segment on WDBJ in Roanoke is just a brief update, but if it were a more in-depth examination of the post-pandemic tourism recovery in Bath County, what else might be included in the report?

It’s true there is pent up demand for travel and a lot of destinations are seeing visitors return. It’s also true that Bath County has amazing lodging properties that all have loyal repeat visitors who are likely itching to return to what they have missed for more than a year. If it seems like Bath County is slightly ahead of some (but not all) destinations, I for one will not be surprised. I don’t believe in coincidences.

  • During the pandemic when some destinations paused marketing, the county Office of Tourism proceeded with most of its planned advertising. The message was carefully crafted, but the objective was to remain top-of-mind when travel resumed.
  • The targeted advertising included 1.8 million impressions in print outlets; 3.1 million impressions on online outlets including websites and e-newsletters; 404,000 video impressions, including online pre-roll and streaming TV services.
  • Over the past 12 months, traffic to DiscoverBath.com was up 50% over the same period a year earlier. That followed a 57% between last year and the year before. Page views have more than doubled within two years.

Bath County tourism marketing was on the rise before the pandemic struck and brought travel to a complete stand still. We were confident at the time that the solid metrics of website traffic, visitor guide requests, newsletter opt-ins and social media followers combined with the decision to continue marketing through the downturn would all lead to a swift and robust recovery. We will not know economic impact numbers for quite a while, but early indicators suggest that we were correct.

One day last week while sitting at my desk in Virginia, I enjoyed a virtual tour of some tourist hot spots in New Hampshire. The production value was barely adequate — looked like much of it was filmed on a phone. The tour guide’s authenticity and love for the state was abundantly clear. The guide happened to be the Governor of New Hampshire, Chris Sununu. The entire, action-packed day was chronicled on Twitter under the hashtag #Super603day. If you’re wondering, 603 is the area code that covers the entire state.

Full disclosure, I was raised in New Hampshire and have spent time in many of the places featured during #Super603day. I actually grew up in the same town as the governor. I’ve never met him, but I did vote for his father who was the governor more than 30 years earlier.

Obviously, I love to see all governors support tourism. During my career in tourism marketing in Virginia, our governors have all supported tourism, though with varying degrees of enthusiasm. Sununu, though, takes it to new heights — almost 6,000 feet above sea level to be exact. One of the coolest parts of his trip was hiking into and then skiing Tuckerman Ravine on Mount Washington. I have hiked the trail several times, but never skied it. The journey continued south to Lake Winnipesaukee for boating and fishing. The Roanoke region of Virginia shares a special connection to Lake Winnipesaukee. The movie “What About Bob” with Bill Murray is set on the NH lake, but was filmed at Smith Mountain Lake. I can say from personal experience, that they are quite different but both very beautiful lakes. The governor’s day ended with a swim in the frigid ocean water at Hampton Beach. Many people don’t even realize that New Hampshire has beaches. The NH seacoast is only 18 miles, but it’s beautiful from Seabrook to Portsmouth.

As a tourism marketer, I enjoyed following the governor’s journey. No social media “influencer” could have brought as much sincerity. As a transplanted Yankee, it was a walk down memory lane. 

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