Random thoughts from a busy week of being on the road and attending a regional tourism conference.

• The more time I spend in Alabama the more I like it. In addition to driving through much of the state, I have now spent time in Birmingham, Montgomery and Huntsville. The three cities are quite different from each other and I thoroughly enjoyed all of them. If you have never been to Alabama you may be surprised to know that the northern part is very scenic with mountains, lakes and great outdoor recreation. One thing the entire state has in common from the mountains to the Gulf of Mexico is friendly people.

• It's great to see politicians who truly understand the importance of travel and tourism and how it works. The Governor of Georgia was at the conference I attended. He spoke enthusiastically about what tourism means to his state. He even referenced Movie & TV Tourism, which is a niche market that local DMOs are attuned to while most Governors are more interested in the bottom line. I like to think that our Governor here in Virginia is a true believer. After all, travel is the 5th largest private employer in Virginia.

• While at the Southeast Tourism Society Fall Forum, one of our wonderful clients won an award for Best Marketing. Actually, the Best Marketing category was divided into three awards based on the size of the budget. It's an eminently fair way to judge the work. A campaign for a rural county with a population of 5,000 should not be judged against the marketing campaign of Orlando or Nashville. Our client happened to be in the smallest of the three budget categories. I did, however, get an opportunity to see the work of the winners in the other two larger budget categories. It's great work to be sure. I still think that our work was just as good and that our creative team stacks up equally to the other winners. That makes me proud.

• Best news of all even though it has nothing to do with the conference I attended is that the great Warren Miller has published his autobiography. Who is Warren Miller, you ask? He is a godfather of action-sports movie making. He started filming skiers at Sun Valley, Idaho, in 1949. Since then he has filmed the world best (and craziest) skiers in every exotic location around the world. To me, the highlights of his movies are not the legends on skis or the cool venues that I will only see in the movies. It’s his dry wit, his passion for the sport, his unmistakable narration and some pretty crazy stories. Like the time he was skiing with former presidential candidate Jack Kemp and astronauts Alan Shepard and Scott Carpenter. A lift attendant asked one of those guys to take a photo of himself with the legendary Warren Miller. He’s 91 now and not skiing quite as much. I can’t wait to read his book.

A few weeks ago I spent a long weekend being a tourist in Washington, DC. I had not been there in quite a few years and had forgotten what a wonderful city it is for tourists. Since I make my living in tourism marketing and branding I guess I'm not a typical tourist. My stay in the nation's capital got me thinking about our clients and some overall lessons about delivering on the brand promise.

I knew I wanted to stay on the Virginia side and I knew I wanted a place close to a Metro stop. I did a little bit of online research but stopped as soon as I found a Courtyard by Marriott just one block away from the Metro.

Lesson: Brand Loyalty is real and is a powerful force. I'm loyal to Marriott and have benefited many times as a member of their rewards program. In this instance, I did not have a community to which I was brand loyal, but that could just as easily be the deciding factor for another traveler. My strong preference was to leave my lodging tax in Virginia. No ads or low prices were going to convince me to break my loyalty to Virginia and Marriott.

While visiting the WWII Memorial on the National Mall I noticed a tour bus being escorted by a police car. The police car blocked oncoming traffic to allow the bus to get close to the memorial. The first thought was, "wow, they really like the group tour market here in DC." Actually, it was a motor coach filled with veterans who had taken an Honor Flight from Georgia to see the WWII Memorial. Tourists lined the walking path and applauded, thanked and shook hands with the vets as they passed through. It was a special moment and I'm glad I was there in the right place at the right time.

Lesson: Experiences matter way more facts, statistics and amenities. I can't tell you the year the WWII Memorial opened, who the designer was, how many feet wide the fountain is, but the sight of those aging vets — some in wheelchairs — being treated like rock stars at the memorial that honors their service is something I'll never forget. Marketing materials for any attraction should attempt to describe the feelings and actions that are offered and not just the mundane recitation of facts.

I had some ideas of what I wanted to see during stay but no firm plans. I thought it would be easy upon arrival to grab some brochures and formulate a rough plan for the next day. Sadly, there was no brochure rack in the lobby and the front desk had nothing to offer. I walked to the Metro station where all I could find was a Metro map but no brochures on the area's many attractions.

Lesson: The lack of brochures in the hotel does not prove that print is dead. In fact, it's just the opposite. If I was looking for brochures I can guarantee that others were too. In a tourist heavy spot like the DC suburbs I'm surprised the housekeeping staff doesn't keep a stack of visitor guides on their cart and place one in every room just like fresh towels.

While I have wanted to get back to DC for quite a while, the reason it happened on that particular weekend is because I had tickets to see Dennis Miller and Bill O'Reilly on the campus of George Mason University. I would not have guessed that the show would be a major tourism draw but a friend from New Hampshire traveled for the show and the woman seated behind me came from Blacksburg, Virginia.

Lesson: The Events page is usually one of the most viewed pages on the tourism websites we monitor. Each community knows which major festivals bring in out-of-town visitors, but even the smaller events can be the deciding factor for someone to choose one destination over another. It could be as simple as a concert or a sports team has a home game scheduled. Every (seemingly) little event may not deserve it own promotions budget, but a DMO site should include a thorough list of what's happening in the community. You never know what might tip the scale in your favor.

Now it's time to start thinking about another long weekend getaway. I've always wanted to visit the Football Hall of Fame in Canton, Ohio. I wonder if I can schedule a visit when something fun is happening in the area. First, I have to find a brochure.

Last weekend at the same time that the online video and 30-second TV spot for the highly successful History Over the Water campaign were receiving ADDY Awards in Roanoke, the Alleghany Highlands Chamber of Commerce and Tourism was unveiling a brand new video for 2016 at its annual meeting.

The new video introduces potential visitors to the charm of the Alleghany Highlands two downtown districts. So often travelers stick close to the interstate exits to get fuel, fast food and supplies before continuing to their destination, which may be an attraction, resort, campground, amusement park, etc. In the case of the Alleghany Highlands, and many other small towns, just a short drive from the interstate will put you in the middle of a postcard-perfect, all-American downtown.

Our team wanted to promote these downtowns in a way that is slightly different from most tourism videos. The standard destination video says, “When you visit our community you’ll find something for everyone, yadda, yadda.” Our creative team looks for fresh ways to talk about communities and experiences. And we don’t think it’s ever appropriate to “yadda, yadda” great places – whether it’s a major city or a quaint small town.

The Downtowns of the Alleghany Highlands video is truly an ode to all great small town downtowns. Rural towns, especially in the South, are filled with incredible hospitality and friendliness. In towns that have no mega-malls, it’s where people shop and meet friends for a cup of coffee. It’s where kids visit the candy store or old-fashioned ice cream shop. Artists share their work at local studios and sometimes offer folks a hands-on experience creating their own art. It’s bustling yet peaceful at the same time. Our video pays homage to the classic downtown and tells the world that the two downtowns of the Alleghany Highlands – Clifton Forge and Covington – offer that all-American downtown experience that should not be missed.

 

Right now we are putting the final touches on a new case study to be posted within a couple of weeks. I think that the readers of this blog who work in tourism marketing, or marketing in general, will find it interesting. We'll share some research and conclusions and even the ad campaign that emerged. First, though, I would just like to take a moment to tell you about the place — not from the perspective of a researcher or an advertising guy but from the point of view of a visitor.

The destination is Hardy County, West Virginia. It's a quiet place in the eastern part of the state along the border with Virginia. As you would expect of the Mountaineer State, Hardy County has beautiful mountain scenery and much of the outdoor recreation that mountains tend to offer. The back roads are very popular with road cyclists. Several rivers and ponds offer great fishing and paddling, including the South Branch of the Potomac River, which winds through a six-mile long gorge known locally as "the Trough." Camping, hiking and horseback riding are all available at Lost River State Park on the eastern side of the county.

There are two incorporated towns and a handful of tiny unincorporated ones. Moorefield is the county seat and the larger of the two incorporated towns. The first time I visited Hardy County, I drove north along Route 220 all the way from the Alleghany Highlands of Virginia. It's not the most efficient route from Roanoke, but it is a beautiful drive. Upon entering Moorefield you immediately discover its current claim to fame. Two large poultry plants are visible from Main Street, giving the impression of a blue collar industrial town. While the plants are not exactly scenic, they are part of the town's personality and they employ a lot of people. Just past the plants is a nice downtown area with tree-lined streets, shops and historic buildings including the McCoy Grand Theatre. A 20-minute drive, which by the way happens to include some amazing mountain views, will take you into Wardensville, the county's other incorporated town. Wardensville is in the midst of a renaissance. Entrepreneurial energy is in the air, thanks in part to cool businesses like the Lost River Trading Post and the Lost River Brewing Company.

Speaking of the Lost River, Wardensville serves as a gateway community to an area of Hardy County known as the Lost River Valley. While the Lost River Valley is an unofficial name that does not appear on state maps, it is indeed a popular destination for visitors. Almost the entire length of the valley includes family farms, some of which have been in operation for generations. The fields, barns and farmhouses add charm to the scenic nature of the valley. There are several award-winning inns with hospitality so extraordinary that visitors return every year. Just driving through the Lost River Valley is like stepping back in time. George Washington surveyed the land on behalf of Lord Fairfax. He didn't have the benefit of cruising along Rt. 259 with the windows down enjoying an espresso from the Lost River Trading Post, but I imagine Washington enjoyed his time in the Lost River Valley just as much as I have.

I saw this list of the top 50 tourist attractions yesterday on Facebook. Everything about this fascinated me. There are places on this list that I've never heard of. The truth is, I'm not nearly as well-traveled as I'd like to think I am. I've only been to 10 of the places on the list. I have not been to any of the numerous Disney properties on the list. That's right, I've never been to Disney World. Are you feeling sorry for me yet? Please don't. I have been to the Sydney Opera House. I think that’s 10x better than Disney, not only because it’s one of the coolest buildings in the world but because it’s, well, it’s in Australia for crying out loud.

The methodology for compiling the list is nearly as interesting as the list itself. Travel & Leisure defined tourist attractions as “cultural and historic sites, natural landmarks and officially designated spaces” then proceeded to exclude roads like the Blue Ridge Parkway. Huh? It’s historic and it's a unit of the National Park Service (other parks made the list) that was visited by 13.9 million tourists in 2014. The list contains two piers (which is like a bridge to nowhere) yet it excludes bridges, which is the only reason I can figure why Humpback Bridge in the Alleghany Highlands didn’t make the cut. Exact visitation numbers are not available but it is the subject of a Telly-award-winning video.

I’m sure that every spot on the list is interesting in some way. They all draw millions of visitors, which is definitely impressive. I certainly enjoyed each of the 10 locations that I visited. However, I would only place two of the remaining forty destinations high on my priority list.

What about you? Have you visited many of these locations? Does this list of most visited attractions happen to coincide with your personal opinion of what makes destinations appealing? Let us know.

If you haven't yet picked up your free copy of the January Blue Ridge Outdoors, go get one right now. Seriously, right now. Not only does the magazine feature a special advertising section of Virginia destinations, it is also the annual Best of the Blue Ridge issue with the results of the votes of the readers.

The readers have spoken. It turns out that they really like our clients.

• Best Campground, Winner: Douthat State Park. The park actually straddles the border of Alleghany and Bath Counties, both of which are clients

• Best Triathlon, 3rd Place: Alleghany Highlands Tri.

• Best Kid-Friendly Destination, Winner: Virginia Creeper Trail. The western terminus is located in beautiful Abingdon, Virginia, which is ideal because after riding you'll be ready for some great food, which Abingdon certainly has plenty of.

• Best Marathon, Winner: Blue Ridge Marathon. That's no surprise. The scenic course goes up Mill Mountain, onto the Blue Ridge Parkway and then up Roanoke Mountain. The course is tough as Hell but the scenery is Heavenly.

• Best Biking Trail, Winner: The Gauntlet at Carvins Cove. I don't know how they chose one trail because all the trails are Carvins Cove kick butt.

There were also a slew of other events or businesses in the Virginia's Blue Ridge region that were runners up in their categories.

These results show that our clients are pretty cool places to go and have some fun. It also reminds me how fortunate I am to live in such a great place. All of these and so many more awesome outdoor opportunities are located within several hours. Don't you wish you were here. You can always come visit these places.

540.774.9932

6 Walnut Avenue • Vinton, Virginia 24179

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